Please find below a list of frequently asked questions for you to browse through, you might find answers to questions you may have. For your convenience we have divided them into the following four sections: payment,delivery and returns, Givi top boxes and side cases, Givi fitting and mounting kits, etc.
Payment, Delivery & Returns:
How much is your delivery charge?
At Motorcycle Planet we offer free delivery on online orders over £150 within UK Mainland. For more details click here.
Are you able to give any discount?
The prices you see on our online shop already show a 10% discount off the manufacturer's list price.
What about VAT?
All our prices shown on our online store are inclusive of VAT.
Do you ship to countries outside the UK?
No. Unfortunately, due to the shipping cost involved, we have stopped shipping abroad. We do however still ship to Ireland and Northern Ireland.
What payment methods do you accept?
Payment can be made securely through all major credit/debit cards as well as PayPal.
Can I track my order?
Yes, when your order leaves our store, you will receive an email from Parcelforce providing tracking details.
Can I have my order shipped to my work address?
Yes, when placing your order you are being given the opportunity to enter a delivery address different from the billing address.
How are my goods being delivered?
All our orders are dispatched by a 'signed for' delivery service using Parcelforce as a courier, which requires a signature for insurance purposes.
Do you deliver at the weekends?
No, delivery will be made during weekdays.
What is the procedure if I have to return/exchange an item?
Simply CLICK HERE and follow the instructions.
Can my delivery be left outside, behind the dustbin etc if I'm not in when my Givi order arrives?
No, our orders are being dispatched by signed for delivery using Parcelforce as a courier. They require a signature for insurance purposes. If no one is in to take delivery Parcelforce will leave a card detailing how to arrange redelivery or collection from their depot. Alternatively you can specify a shipping address where you know someone will be available to sign for your parcel - e.g. friend, neighbour or work address.
Givi top boxes and side cases:
What is the difference between Monokey and Monolock boxes?
Generally speaking Monokey boxes are for Motorcycles while Monolock boxes are for Scooters. Most Monokey boxes are double-skinned which makes them a lot more rigid.
How do I fit a top box to my motorcycle?
In most cases you'll need a specific Givi fitting kit. The way to find out which kit you require is to click the 'my motorcycle'link and find your particular motorcycle on the list.
Do side cases come as a pair?
Generally they do, however there are a few which are sold individually. please refer to the descriptions.
The universal plate included in the Monolock boxes - what is it for?
If your bike already has some sort of base/carrier (mainly on scooters) you can fit the universal plate to your bike's carrier without having to purchase an additional fitting kit.
Can I purchase spare parts for my Givi box?
Yes, but at present we do not list them on our online store. Please call us on 020 8361 5151.
Givi fitting kits:
Why is my motorcycle not listed on your website?
It is possible that Givi may not make or has discontinued the fitting kit for your motorcycle. If you own a new model Givi may still be in the process of designing a kit for it, we suggest you give us a call or drop us an email so we can check.
How easy is it to fit a Givi fitting kit?
They are fairly easy to fit, however to assist you we have a link to fitting instruction for each fitting kit we list on our website.
Do you have the fitting kits in stock?
Yes we do stock a number of them, however as there are hundreds of options, it is impossible to stock them all. Saying that, we receive a delivery from Givi UK every day, so as long as Givi UK have the kit in stock any ordered fitting kit is generally with us the next day.
Can you help if i have trouble fitting my Givi fitting kit?
A common mistake when people fit the kits is that they tighten the nuts too much before having all parts in place. The way to do it is, have all the parts in place partly done up and then gradually tighten everything up.