Testimonials

Our customers depend on us to provide exceptional customer service. We do our best to meet and exceed their high standards. Here's what our customers say about our efforts.


Courtney H
Tue 2 May 2017
Wiltshire
Many thanks. Brilliant service from start to finish.

Matt K
Wed 26 Apr 2017
Northamptonshire
Thank you very much, really appreciate what you have done. I will contact you as soon as I have the new one fitted to arrange collection.

Andy R
Wed 26 Apr 2017
Shropshire
Order has arrived so thanks for your attention and service.

Ian H
Tue 25 Apr 2017
Wiltshire
Hi Luke. Hope you're all well at Motorcycle Planet. I'm trying to get my bro to buy a top box from you for hisnew Triumph Tiger.. I told him how good you guy are, so you never know you might have another satisfied customer. All the best.

Tom R
Thu 13 Apr 2017
Oxfordshire
Just wanted to drop you a line to say thank you for sorting out the refund for Finn. Also, turns out we have an account with givi, so I've ordered the parts through work. I also want to personally thank you for all the help you've given me with this issue. I know it was givi who gave you the wrong info, so it was great of you to help me as you did. Have a great Easter, mate.

Tom R
Fri 7 Apr 2017
Oxfordshire
That's awesome, thank you. Very much appreciate your help with all of this.

Paul
Thu 6 Apr 2017
Cheshire
Hi Luke, Items received OK, thank you. Not had chance to actually open them yet (Job for the weekend) but packages are all ok so i'm sure the items inside will be fine too. :o) Thanks for keeping me up to date on the order and sending them out to my work address.

Mike C
Thu 6 Apr 2017
Isle of Man
Just to let you know I've received my order. Thanks for getting it away fairly quickly despite the possible long delay. Cheers.

Ian H
Tue 4 Apr 2017
Wiltshire
Hi Jonathan. Thanks ever so for the refund. It's been a real pleasure dealing with you guys. I love the V47NN topbox. The quality is brilliant! And it looks so good on my burgundy FJR1300. My missus adores the backrest especially. She will be fast asleep within minutes when we get underway. Cheers and all the best. Ian H. P.S. Can't wait now for the brake light kit to turn up now.

Louise W
Thu 30 Mar 2017
West Sussex
I just wanted to say thank you to you. I sent an enquiry about which pannier racks etc I need for a bike I was thinking of buying (Honda CB500X 2016) and you gave me such a clear easy answer. I remembered this and after I had bought the bike and when I finally got the money together for the racks I ordered them last weekend from you. I wasn't going anywhere else because you had been so helpful. And they have arrived today ready for the weekend when my husband and I will be fitting them. Thank you very much for all your help and also for getting them to me before the weekend. All is very much appreciated!

Darren C
Wed 29 Mar 2017
Avon
Hi Luke, You're a legend! Thanks for your help, greatly appreciated!!! Kind regards, Darren

Ian H
Tue 28 Mar 2017
Wiltshire
Hi Luke. Just got the Top Box and all the other bits today mate. Thank you for your excellent service.Can't wait to get it all strapped to the bike! Cheers. Ian H.

Derek B
Tue 28 Mar 2017
Lancashire
Thanks Luke, Just have to be patient. Excellent speed of communication - just as your reviews suggest. Cheers, Derek

Simon B
Tue 28 Mar 2017
Devon
Jonathan, Thanks for you swift and efficient service. You'll certainly be the first choice for future purchases. Best wishes. Simon

Lindsay D
Fri 24 Mar 2017
Greater Manchester
That’s great, thank you for your excellent customer service – much appreciated.Apologies for mistyping your name by the way! Best Regards, Lindsay

Colin I
Wed 15 Mar 2017
Tyne and Wear
Thanks, Luke - your a star! Cheers, Colin

Neil L
Tue 14 Mar 2017
Angus
Thanks for the swift response. Much appreciated.

Adam S
Wed 8 Mar 2017
London
To Luke, Received and installed the bungs for my givi top box base plate, Thank you very much for the quick and great service, Much appreciated, Adam

Kevin S
Fri 3 Mar 2017
Derbyshire
thank you, have used you in the past and will again in the future good customer service is hard to find in this day and age

Edward S
Wed 25 Jan 2017
East Sussex
Thank you luke, Appreciate your service / top notch. Look forward to getting my order. Have a good day, Edward

Richard W
Wed 4 Jan 2017
Lincolnshire
Thank you very much for the refund. You and your company has been very professional and I realise that Givi are a pain to deal with at times. I will certainly check out your website again the next time I'm after something. Cheers

Dan P
Wed 4 Jan 2017
Budleigh Salterton
Thanks Luke, great service :)

Ray P
Tue 3 Jan 2017
Gloucestershire
Hi Luke,As I didn't get a quick response and also being on a break I had time to try the 999 possible codes and on the second try 414 opened the offending case.I have 4 top of the range latest Samsonite cases all with similar combination locks with the same method of changing the 000 code and have changed these without problem.Can I respectfully suggest that Givi copy Samsonite and allow the mechanism to be opened from inside via a single screw thus avoiding my problem.I googled this and saw that another customer had the same problem and resorted to locksmith.As a supplier perhaps you can pass my comments on.
Many thanks for your offered help and I am a happy chappie as the panniers look fine on my bike.

Paul C
Wed 28 Dec 2016
London
Just a line to let you know about the fitting kit SR410- KR410 for Kawasaki GTR 1400. In my case I own a 2015 model and this kit does not fit unless you modify the plate under the grab rail, other than that thanks for a great service and a happy new year.

Martin K
Thu 17 Nov 2016
West Midlands
Greetings Luke, Collected item today from Post Office.. perfect thanks very much. Martin

James F
Tue 8 Nov 2016
South Glamorgan
Thanks Jonathan for resolving this quickly, great customer service.

Jeff S
Mon 31 Oct 2016
Derbyshire
Thanks for the Givi rack for my cbr500r. didn't think I would get it so quick after your email regarding not knowing when new shipment would arrive from Italy. A first class service from yourselves, you will be my first port of call should I require anything else for my bike.

Bob W
Wed 19 Oct 2016
Wiltshire
Hello All, The Givi rack I ordered arrived yesterday and I have fitted it to my bike with no problems thank you for your good service. Best wishes, Bob W

Liam D
Fri 7 Oct 2016
West Midlands
Hi there, my order has arrived and i just want to say thank you for being able to get it out to me so quickly considering all your technical difficulties, i will be ordering from you guys again soon!! Cheers

Colin C
Fri 9 Sep 2016
Cornwall
Just received the replacement panniers just in time for our trip, I can start packing now! JMany thanks for your help in this matter. Have you received any feedback from Givi as to whether the latch was faulty on the previous set? The wife has just taken delivery of a Street Triple and we’re considering getting a second set of these panniers (and frame) for her bike (probably won’t be until next season now). Just a little concerned about the latch security, I suppose we could add a luggage strap as additional security perhaps? Thanks again for your customer care.

Ramiro T
Wed 31 Aug 2016
Ireland
Hi Luke, That's fine, yesterday I went for another ride 2 up and it really makes a difference for my wife, so as the old saying goes: "Happy wife, happy life". I'll be keeping this one then, again I much appreciate your help on this. I'm very happy with this experience btw, great customer service!!!Please forward this to the man/woman in charge, you guys do a fantastic job.

Clinton L
Sun 28 Aug 2016
Dorset
Thank you for sending my order so promptly. All have been installed on thebike with no problems, what great kit it is. Lighter that the original equipment and more capacity. Just waiting now to take the bike out for a test ride. Once again thank you for a prompt,efficient service.

Carl R
Wed 17 Aug 2016
Norfolk
Luke, Thank you very much for your excellent service when things went wrong.From the second rack kit you sent I used one bracket and one bolt. Everything else was fine and no need to do complete change. I have put the faulty bracket and bolt back in the second kit and am now ready to get advice on how to return the kit as per your email below.Thank you once again, your quick action prevented a lot of stress and the trip was ace,

Carl R
Mon 8 Aug 2016
Norfolk
That is brilliant, thank you very much. Impressed, Carl

David R
Mon 8 Aug 2016
Wiveliscombe
Luke/Jonathan,Despite not being able to complete the order (not your fault at all), your customer service and communications have been exemplary. I will have no hesitation in using you again, and will highly recommend you to others.All the very best and kind regards,Dave R

Jim W
Fri 5 Aug 2016
Isle of Man
Luke, Just a quick note to say locks turned up this morning and I had time to fit before ferry!!!Thank you so much. Jim

Jim W
Tue 2 Aug 2016
Isle of Man
Luke, That's absolutely fine and I appreciate the extra effort. Great service (as always). Cheers .

Ian T
Mon 1 Aug 2016
Leicestershire
Dear Luke, Many thanks for your efforts in resolving delivery problems. Today I received my order and having now fitted my new screen I am delighted.

Derrick K
Wed 27 July 2016
Cambridgeshire
You are a diamond. Thanks for the great service.

Alan M
Wed 20 July 2016
Derbyshire
just received my street twin Givi rack from you.Great piece of kit,very pleased. Cheers Alan.

David M
Tue 19 July 2016
Weston super Mare
Many Thanks. Appreciate the information, good customer service.

Brydon I
Wed 6 July 2016
Midlothian
Hi Luke, Thank you for the quick reply and the fantastic customer service. I will be sure to let people know how great a company you are to do business with.

Gwen B
Mon 4 July 2016
Lancashire
Very happy, perfect! Thank you.

Ron K
Wed 29 June 2016
London
Thank you for your help with this and I will certainly keep you in mind should I need anything in the future.

Matthew C
Sat 25 June 2016
Oxfordshire
Just wanted to say that both screen and rack have been delivered ok. They have been fitted and look great on the bike. Thank you for a great product and service. All the best Matthew

Andrew G
Sat 18 June 2016
Cheshire
Hi Luke, Thank you - I know its ridiculous for the sake of a small nut/washer but I did try and couldn’t find anything similar – Great customer service :0)

Anthony B
Fri 3 June 2016
Shropshire
David, How can you say thanks for such a great service and a caring person. Sean is overwhelmed by the support thank you :-) Have a great weekend

Garry W
Wed 25 May 2016
Greater Manchester
Thanks for your understanding. I'll have no hesitation dealing with you in future. And certainly will pass on my recommendation. With thanks.

Adrian G
Thu 19 May 2016
Northamptonshire
I finally sorted out the right bolts to fit the GIVI plate to Honda rack today and therefore opened box, to discover is was a V47NNT as originally ordered - so delighted and all looking good on my CBF600. Many thanks and best wishes

David B
Wed 18 May 2016
Aberdeenshire
Received it today thanks very much it looks very nice on my Piaggio MP3

Adrian C
Mon 16 May 2016
Gwent
Hi David, thanks for your help and support with the Givi kit! Much appreciated!

Jim W
Fri 13 May 2016
Isle of Man
That's great. I will no doubt find something else to buy from you soon !!! Appreciate the service, thank you. Have a good weekend.

Don G
Tue 10 May 2016
Pembrokeshire
Excellent service from David. Thank you very much. Kind regards.

Dave H
Fri 27 Apr 2016
Cheshire
Hi David, You are a star! … arrived today, all looks good … thanks for your help.

Catherine R
Thu 26 Apr 2016
Cheshire
Givi box rack & backrest have arrived. We have fitted it & are very pleased, thankyou for your prompt service. Mr Robinson.

Gary T
Thu 21 Apr 2016
Tyne and Wear
Hi Jonathan, Thank you very much.Please could you pass on my sincere thanks to David as all my order arrived today and fitted perfectly. Very pleased with the service you all provide and I will certainly use you again.

Gary T
Mon 18 Apr 2016
Tyne and Wear
Thank you very much David! Top man!

Steve H
Sun 17 Apr 2016
Powys
Just like to let you know how impressed I am with the Kawasaki Vulcan S Backrest & carry rack I had this week ( Order No. 13225 ). As an ex engineer/mechanic I was really impressed with the quality and engineering of the whole assembly and how well it all fitted together. It looks great ( compared with the horrible thing from Kawasaki ) and matches the colour finish of the bike ( photo's attached ). I may now buy the pannier bars as well! First need to get some miles under my belt, only 30 so far! Great product. Regards Steve H

Steve B
Wed 6 Apr 2016
Derbyshire
Hi David I will place the order again later today, Thanks for the help you have been great

Chris A
Tue 5 Apr 2016
Kent
That's perfect, I'll order right now. Thanks again for your help David, you've been really helpful.

Jacki K
Tue 5 Apr 2016
Cambridgeshire
You've been great and will be the first place I check when I need something in the future!Thanks, Jacki.

Jacki K
Wed 30 Mar 2016
Cambridgeshire
Thanks, that is just what I needed.I had already set up that in my cart on your web page but is there a way to purchase so that you get credit for the sale? I'm not sure if you work on commission or not but thought you've been so helpful I should at least try to help you if there is a way ;-)If not, I'll just go ahead and purchase online.

John C
Tue 22 Mar 2016
Argyll
Thanks David, Its been a pleasure dealing with such a helpful company.

Tony S
Sat 19 Mar 2016
Cornwall
I would like to thank David and his team at Motorcycle Planet for their excellent, and professional service, I have recently purchased a Tank bag, Screen, Rack, Monokey plate and V47N Topbox from Motorcycle Planet, all orders have been delivered really quickly, and communications at every step from, purchase to delivery is excellent.I have been using Motorcycle Planet for all Givi products since 2011, and will continue to do so, as well as recommend to others.Thanks guys. Tony S

John B
Fri 18 Mar 2016
Cheshire
Hi David. Just to say that my Givi boxes and frames arrived safely and I am very pleased with them (they were fitted to the bike the day they arrived lol!!) Thank you for your excellent service.

Anthony H
Fri 18 Mar 2016
Cambridgeshire
thank you so much for your time and understanding. Cheers anthony

Colin O
Wed 9 Mar 2016
Devon
Just to say that the complete order arrived yesterday, which surprised me a bit bearing in mind the stock issue. So, one super-happy customer! The case is just perfect for what I wanted and looks fantastic with the rest of the bike. Suits it to a "T”. Thought you should know just how happy I am about the order arriving so soon and the kit itself. Brilliant. Many thanks and all the very best,

Robin N
Wed 9 Mar 2016
Essex
Many thanks to your staff who helped me with my enquiry. Very knowledgeable and patient with an older person . Yours sincerely Robin N.

Sachin W
Fri 26 Feb 2016
London
Yup this is sufficient information for me to pick my box.You've been a great help David - thank you.

Roger M
Wed 24 Feb 2016
Wiltshire
Hello David,Have decided to keep the 40 litre top case after consideration. Just to say many thanks for the great product, communication and super service. 5 star. Would definitely recommend Motorcycle Planet.

Robert M
Tue 16 Feb 2016
Staffordshire
All my parts arrived today.....I'm thrilled with them.....Thank you very much for your time & effort. Won't hesitate to use your shop in future...Thanks again Rob.

Ian H
Thu 11 Feb 2016
London
Thanks very much for the intel David. Most helpful.Although I haven't decided whether to keep the old girl orgo berserk and get a newer version with all the gear on.If I do decide to keep her for a few more years I'll buy thetop box from you guys.All the very best

Keith
Mon 18 Jan 2016
North Yorkshire
David, much appreciated. i have to say that your quality of service is 1st class. i will definately buy from you again

Susan M
Sat 26 Dec 2015
Cornwall
Thank you for excellent service. I ordered this item originally through Amazon and another company, not being familiar with Motorcycle Planet, I received the wrong item and have been trying to get my money back for 4 weeks now. I will definitely order anything direct from you in future. Very pleased, 5 stars!

Ian D
Fri 18 Dec 2015
Cheshire
Just to say arrived today - thanks again - great service :-)Cheers Ian

Paul C
Mon 30 Nov 2015
Norfolk
that's brilliant service. and its this kind of genuine honesty and attitude to providing good service that makes me use you all the time.kindest regards, Paul

Adrian C
Mon 5 Oct 2015
Nottinghamshire
order no 11726 thank you it arrived this morning I will be doing more business with you in the future,regards adrian

David K
Mon 28 Sep 2015
London
Good evening, Just to let you know order arrived today many thanks for your fast delivery

Pat K
Tue 22 Sep 2015
Ireland
Hi David, The rack came today and fits the bike perfect. Thanks very much for your help

Martin S
Tue 15 Sep 2015
Somerset
Received order today, fits perfectly and superb quality product. Many Thanks

Alan L
Tue 25 Aug 2015
West Sussex
Just to confirm my address Is correct, what superb service, thanks. alan

Jeff D
Thu 20 Aug 2015
London
Thank you. Great customer service -much appreciated :-)

Keith N
Fri 26 Jun 2015
West Yorkshire
My order arrived today.Thank you very much for your prompt service.Regards Keith

Bob T
Thu 25 Jun 2015
West Midlands
Hi David, Just to say, my item arrived today and fitted this evening. Thank you, well pleased. Cheers, Bob.

Kevin B
Thu 18 Jun 2015
Lincolnshire
Hello there. Just to let you know I have received the order for my givi top box and rack etc today. I am very pleased with the service I received and look forward to dealing with you in the future. Regards Kevin.

Maria L
Thu 18 Jun 2015
Ireland
I just wanted to thank you for your help in relation to my recent order. I would be very happy to shop with you again.

George M
Sun 3 May 2015
Aberdeenshire
Ordered my top box and brackets, within 3 days they were here . You gave mea nice big box every thing was there nothing missing everything perfect.Great product. Thanks .

Matthew Y
Wed 22 Apr 2015
North Yorkshire
The rack arrived today and is now fitted to the bike, just in time for my tour tomorrow.Thanks for sending it out in time - much appreciated.

Jon M
Fri 17 Apr 2015
Bedfordshire
I've just used this company for a complete set of Givi luggage for my 2007 Suzuki GSR 600 , and cannot recommend them enough,even when I had told them that I may have damaged a part fitting it they sent me a new one completely free of charge absolutely brilliant 5 stars,don't go anywhere else for your luggage,thank you David,you know who you are.

Simon H
Fri 17 Apr 2015
Durham
thanks, arrived safely and what a nice piece of kit - fitted very nicely.

Walter R
Fri 10 Apr 2015
London
All good, I did receive the confirmation which did not end up in the junk folder. thanks again for your assistance.

Holly S
Mon 30 Mar 2015
Hertfordshire
Thank-you very much Jonathan. I will certainly consider you for future requirements as your customer service has been excellent.

Paul C
Sun 22 Mar 2015
Middlesex
Hi David. Just a quick line to say thank you. I got the replacement lock Saturday morning and managed to drill out the old one and replace it. Box is now fitted to the scooter and it's spot on to what I needed. Thanks again for all your help. .

Alan S
Wed 18 Mar 2015
Berkshire
Thank you very much for all your help on this. Find attached details of which you have asked. I look forward to doing business with you guys again. You have all been a real pleasure.

Mark S
Tue 17 Mar 2015
Buckinghamshire
That is great. Thank you and thanks again for all the help with the luggage. The grab handles arrived this morning and I am sure you'll be pleased to know that my luggage is now fitted! I am looking forward to getting out on the bike for my planned trip this weekend.All the best

Paul C
Wed 1 Mar 2015
Middlesex
That's great David. Thanks for the fast replies.Great service. RegardsPaul

Laurentiu G
Wed 4 Mar 2015
Berkshire
Hi , did get my stuff today , perfect condition great quality , thanks a lot !

Stephen H
Mon 2 Mar 2015
Dorset
Just to let you know I received my order today, no. 10031, and that I am very pleased with the items plus with the service you provided. Thank you.

Tony P
Fri 27 Feb 2015
Gloucestershire
Thank you, my Givi Bag arrived a few minutes ago,

Anthony O
Fri 27 Feb 2015
Mid Glamorgan
Thank you for your excellent service, screen arrived this morning. Extremely well packaged. Will most definitely be using you again hopefully in the not too distant future,

Frank J
Thu 26 Feb 2015
Greater Manchester
Thank you. Would you please pass on my thanks to David also. I would like to compliment your company for the excellent customer service and communication. I have made several purchases now and have been extremely satisfied. I am on a couple of scooter forums and I will be posting a recommend for your company. Once again many thanks.

Mick S
Fri 13 Feb 2015
Lincolnshire
Hi David, the Panniers have arrived, everything is spot on, thanks for your superb service, the others are waiting to be collected.

Kieran W
Tue 10 Feb 2015
Hampshire
I'd like to thank you guys for keeping me in the Loop regarding my order of a PLX rack to fit my Yamaha FZ6S2. I totally appreciate low stock held up the order of the 351kit but you kept me in the loop and shipped it for next day delivery once it was received. Top service, 5/5

Andrew H
Fri 23 Jan 2015
London
All sorted thanks. ordered parts with yourself this afternoon, very pleased with your service and again thank you

Shaun V
Fri 19 Dec 2014
Essex
Thank you very much. Excellent customer service. I shall buy from you again!Merry Christmas and Happy new year.

Shaun M
Wed 10 Dec 2014
Argyll
Just to let you know that my order has arrived. Excellent service, thank you very much.

John S
Fri 21 Nov 2014
Dyfed
The Givi Rack arrived as you promised today - Thanks for your attention to that. Ironically, it took nearly as long to extricate the racks from the plastic packing as it did to fit them! Givi need to find out about bubble wrap I think!! So all is well and my side Givi cases fit and my universal mounting plate (Givi) fits too - brilliant - thanks again

Michael R
Tue 11 Nov 2014
Dorset
Wow - what great service. Ordered last Thursday delivered lunchtime on Tuesday. Many thanks.

Paul S
Thu 30 Oct 2014
Northamptonshire
Amazingly fast service! I got it back this morning! I see it was the lock barrel :)Thanks for the quick turn-around,

Mike B
Tue 28 Oct 2014
Pembrokeshire
That's BRILLIANT! I managed to find one of these kits for my new baby in Belgium but without instructions, which isn't bad as it's been out of production a long while and Italy Givi have none. So.....................you don't appreciate how helpful this is.Many, many thanks..

Jason M
Mon 20 Oct 2014
Inverness-shire
David, your a star! exactly the info i was looking for. Thank-you very much.Pleasure doing buisness with you.

Neil G
Thu 16 Oct 2014
London
Can you please pass my thanks to David for all his help when I ordered the wrong plate. He sent me a universal Monolock plate which arrived a couple of days ago. I’ve just fitted it and it seems ok and takes my existing Givi Simply top box, allowing me to remove the (hopeless) box from my ST1100 and swap the Simply between it and my Transalp.This is the first time I’ve had any dealings with your company but I would have no hesitation in being a customer again because of your 1st class customer service – thanks again!!

Guy G
Wed 15 Oct 2014
Dunbartonshire
Thanks...as far as I can tell, that part should be compatible. Once it arrives, I can install it, and then the side racks should also mount, and I'll be a happy person. :) I really appreciate your assistance and follow up!!

Tom A
Tue 07 Oct 2014
Midlothian
Thanks for that. Luggage and racks arrived yesterday and fitted this morning. Thanks for all your help.

Brian J
Fri 26 Sep 2014
Herefordshire
Thank you for your excellent service E22 side cases ordered 23rd Sept. received today 26th Sept. Text received night before delivery from City Link advising me of deliver date, first class, thanks again, would definitely recommend you.

Peter H
Mon 22 Sep 2014
Glamorgan
Many thanks again for your kind and speedy assistance.

Ann M
Fri 19 Sep 2014
Hertfordshire
Just wanted to say a big thank you for your speedy reply, I will be looking at these with my husband this weekend. I just wanted to say thank you.

Tom D
Wed 17 Sep 2014
Kent
recieved order today .. and it fits my bike .. very happy.. Thank you.

Richard W
Mon 15 Sep 2014
North Yorkshire
Bought a Givi tank bag and tail bag as a gift for my old man. Very good, hassle free service. Product(s) ordered online and were delivered very quickly. I tracked the package and had regular email updates as and when the stuff was going to be delivered. Can't complain at the price either: Motorcycle Planet was the cheapest price around (and the shipping was reasonable too). Would definitely recommend Motorcycle Planet and if/when needs arise use them again. Thumbs up from me and my dad seems well chuffed with teh gear.

Jeremy H
Wed 10 Sep 2014
Shropshire
That's great customer service guys - keeping me updated. Thanks!! Jeremy

Vivien N
Wed 10 Sep 2014
Hertfordshire
Thank you for the update - greatly appreciated and happy the goods are now on their way. Best regards

Bill M
Sat 30 Aug 2014
Aberdeenshire
Thank you for your speedy dispatch of my Givi V46 Box. Well packed and arrived in good condition.

Adrian D
Fri 29 Aug 2014
Warwickshire
New top case is big enough and looks good fitted to my scooter. Many thanks for your assistance

Iain S
Tue 19 Aug 2014
West Yorkshire
Just a quick line to say thank you for your excellent customer service and feedback regarding my order, I have received and fitted this item and i am very pleased indeed.

Jon B
Fri 8 Aug 2014
Essex
Thanks very much for letting me know. Great service! Would it be possible to obtain a tracking number when it's been despatched, as I will need to arrange someone to be home.

Suzanne D
Thu 31 Jul 2014
London
I just wanted to let you know that the new bag turned up today and I am really pleased with it!It will easily fit in the top box so 'happy days'.

Stuart B
Fri 25 Jul 2014
Surrey
Excellent - thanks Jonathan - order placed. Impressed by the service. Will take a look on your site for other stuff I need. Thanks.

Trevor D
Thu 24 Jul 2014
Norfolk
Hi David, Just to confirm this email received well and very pleased to say all 4 items received by 930am this morning. Thanks very much for an excellent service including good prices! Looking forward greatly to fitting at the weekend. I shall be recommending you.

John S
Thu 17 Jul 2014
Lincolnshire
Thank you for the refund and your excellent prompt service, as soon as I have sufficient funds I will reorder the appropriate top box.

Anthony J
Thu 17 Jul 2014
Hampshire
The replacement box has just arrived and this one is perfect, it clicks when closing.Thank you very much for all your help! Many thanks for a great customer service.

Martin C
Tue 15 Jul 2014
Durham
Thank you for your quick reply. I appreciate the info about the E251 and have just ordered one from yourselves. Great service as always.

Bob P
Sun 13 Jul 2014
Cheshire
Big thank you to motor cycle planet as i ordered a top box bracket for my Honda Blackbird, when i ordered the bracket that was all i needed, but motorcycle planet phoned to make sure i had not forgotten to order the fixing's for the box plate. After i explained i already had the fixing plate they left it at that and just said if i needed any more help just give them a call. It arrived very fast and was cheaper that a lot of other stores and i would order from motorcycle planet again.

Nigel J
Sat 12 Jul 2014
Devon
just to let you know I have just fitted the Givi E228 to my 2014 FJR 1300a and although untested by yourselves or Givi, it fitted perfectly. many thanks for your unbiased advice and excellent service

Mark S
Fri 11 Jul 2014
Gloucestershire
Hi Jonathan, i picked up my panniers from the yard today and i must admit they look great. I just want to say it has been a pleasure dealing with you and the company in this matter, thank you for all your efforts in resolving this issue. I hope i will be dealing with you again in the future when i am purchasing from youselves. All the best kind regards. Mark.

Jozsef D
Fri 4 Jul 2014
Fife
posted on our Facebook Page.
Bike fitted with the luggage system! Tested today 6 hours ride in heavy rain mostly(scottish weather) all stayed dry and fully functioning.One very-very happy customer :-)

Jim P
Tue 1 Jul 2014
London
That's incredibly helpful and clear, thank you kindly. I have just hopped onto your website and ordered the V35N (the one with the red reflectors) with the A900 Matt Silver lids, plus the not yet released mounting kit for the MT-07 plus the required arm things. Do you have any idea as to when the side mounting kit might be available from Givi? Hopefully i'm near the top of the waiting list :)

Martin B
Mon 30 Jun 2014
Bradford
Received with thanks. Really appreciate the gesture. Thanks. Martin

Jozsef D
Wed 25 Jun 2014
Fife
posted on our Facebook Page.
Thanks for the excellent customer care and the quick respond to all my question.I ordered E52N Maxia Top Box,V35N Pannier Side Cases,break light kit and all the hardware I need to fit them.They arrived 3-4 days and absolutely love them all.Thanks again!(photos coming up soon)

Will S
Wed 25 Jun 2014
Bedfordshire
Bag arrived safely this morning, Looks great, thanks very much.

Steve C
Sat 21 Jun 2014
Derbyshire
Many thanks for your swift & effective service on my recent order for racks and panniers.

Jozsef D
Fri 20 Jun 2014
Fife
Thanks for the fast respond for my inquiry and due positive answer my order placed today at 9:40 am.

Mike P
Wed 18 Jun 2014
Lincolnshire
Hi all, Just to let you know the backrest arrived today and everything fits perfectly to the bike.Pass my thanks onto Emma and the rest of the team.

Alistair F
Mon 2 Jun 2014
Bedfordshire
Thanks alot for sorting this out for me. I hadn't realised I had free delivery, I've made lots of orders over the last week and obviously missed this offer, so sending the box early is very generous of you. Many Thanks

Glyn D
Sat 31 May 2014
Powys
Hi Emma & team. Have now received the goods & the delay will certainly not prevent me from dealing with Motorcycle Planet again. Many thanks for your efforts.

Charles D
Thu 15 May 2014
Kent
Thanks for your assistance and it was nice talking to you. You were very helpful.Many thanks,

Andy
Tue 13 May 2014
Lancashire
Just after I spoke to you the boxes arrived from City link. Thanks again for the great customer service and I will be sure to use you again! Thanks Andy

Rhidian B
Fri 9 May 2014
London
it has all worked out fine with the box - thanks.I do have to say that you are one of the nicest most helpful sales people I have dealt with.thanks. have a great weekend

Tony N
Fri 9 May 2014
Merseyside
Thanks got the bag today. very happy with it.

Andy
Tue 6 May 2014
Lancashire
Must say I am a director of customer services and the service you have given so far has been excellent! Thanks again Andy.

Bruno O
Tue 29 Apr 2014
Avon
I'd like to thank you for dispatching my items quicker. I just got them now. It is really nice deal with a company like that. Thank you very much one more time.

Brian W
Thu 17 Apr 2014
Clwyd
Thank you for the Answerphone message. Just to let you know, the M5 plate arrived this morning.Thank you for sorting things so rapidly. Hope to deal with you in the future.

Charles F
Thu 13 Mar 2014
East Sussex
I just wanted to let you know having just got home, I have been met with a substantial box waiting for me! Looks like they must have resolved their IT issues. I never received any more e-mails by the way.I just wanted to say thanks again for your help. I have to say that your customer service has been fantastic and I will definitely come back to you if and when I need more bits for the bike.Hope you have a great weekend.

Cefn N
Tue 11 Mar 2014
Oxfordshire
Would like to say a BIG Thank You, to Emma who helped me get the right parts for my Givi top box. All arrived promptly. Emma was extremely patient with me and couldn't have been nicer. Will certainly come back. Please pass on my thanks and best wishes,

Simon G
Sat 8 Mar 2014
Kent
Thanks for the speedy delivery of the order. I queried with you before I ordered as to whether this rack would fit the 2014 Yamaha XJ6N SP and one of your colleagues sent a very helpful reply that you weren't too sure if it would. On her suggestion I contacted Yamaha and they assured me it would, so I ordered one from you. I would like to confirm to you that it does fit my bike, the Yamaha XJ6N SP 2014 edition, and is fairly simple to fit. I have had to make no body mods to any of the panels. So once again thanks for your pre sales advice and the speedy delivery. Hope this info will help with any future queries you might get.

Dave G
Thu 6 Mar 2014
Northern Ireland
The Trekker top box and kit arrived on time and complete. Thank you for the excellent service and communication, it is rarer than you might think.

Ian L
Wed 5 Mar 2014
Ireland
Thank you very much for your help this morning; it was above and beyond the call of duty. You were very kind and I shall remember your assistance when next I need to purchase any gear.A motorcycle shop in Dublin can order the stuff for me.

Sam S
Fri 28 Feb 2014
Surrey
Thank you and can I just say, and hope u pass this on, that I'm very happy with the customer service I received from the people within ur company in particular emma and will defo order from u in the futureThank you very much. Sam

Bob K
Thu 27 Feb 2014
South Yorkshire
Wow...... Thank you very much, unexpected but very welcome.

William G
Sun 16 Feb 2014
Northern Ireland
Received racks sat morning over the moon. Thanks for your emails during the sale process hope to use your company again.

Heather F
Fri 31 Jan 2014
Cheshire
As luck would have it, Neil stopped home for lunch and the delivery man showed up 10 minutes later! Thank you! The order is great!!! We will order again next time we need stuff. Many thanks!

Clive S
Thu 23 Jan 2014
I am out at the moment but just wanted to say a very very BIG thank you for all your help and advice so far. 101 out of 100 %. Will be in touch and thank you again

Richard C
Sat 18 Jan 2014
Staffordshire
A big thank you for your prompt service re this order - the rack turned up as stipulated on Friday. I will definitely be using you again. Cheers!

Marc B
Wed 15 Jan 2014
Kent
Hi Emma,Many thanks for the push on the follow up order, I do appreciate anything that can be done.

Jonathan O
Thu 19 Dec 2013
Ireland
Just want to say thank you so much for all your effort and happy Xmas :)

Alan G
Thu 12 Dec 2013
Essex
I had been planning to thank Emma for the update today, but that was overtaken. Your delivery arrived today and is successfully fitted. So thank you all very much, I am well pleased with it. Best wishes and merry Christmas,

David G
Thu 28 Nov 2013
Essex
Package arrived a few hours ago. Thank you. Now the interesting bit begins

Billy M
Fri 25 Oct 2013
Inverness-shire
Hello...thank you for your speedy delivery and good service the rack and panniers arrived today.... thank you

Rick B
Mon 21 Oct 2013
Kent
I would like to thank you for your excellent service regarding the purchase of my Givi tank bag. Although you did not have stock of the item when I ordered it I was kept informed and given the opportunity to cancel my order. Other firms were advertising the same item and giving delivery times of 2/3 days even though I knew from your brilliant Emma at customer services there were none in the country !Emma kept me up to date and when you did get delivery my bag was dispatched and I received it with in 48 hrs.Thank you once again for your great service and not only shall I use your company again I shall be reccommending your company to my fellow bikers.

Nick R
Thu 10 Oct 2013
Hampshire
Thanks so much for a really great service!Will be recommending you to everyone! Good service deserves some recognition. My bike is my only vehicle now after many years of only having cars so I have to cater for normal stuff. Now I have a bit of a bike travel bug so N Africa is on the cards for next April too!Then Norway and Finland. Istanbul. Not sure where this all ends!

George
Tue 8 Oct 2013
Yorkshire
Thank you for your advice and excellent service with my purchase today. You will be my 'First Line' of enquiry for luggage etc. in future!

Phil E
Thu 3 Oct 2013
Berkshire
I have just received my tank bag that I ordered through your company. I would just like to say thank you for keeping me informed throughout. I know you had problems with Givi In Italy. Thanks again Phil

Ian B
Thu 19 Sep 2013
Cardiganshire
All arrived, fitted to the bike and is great! Hope you're feeling better.

Brian L
Thu 12 Sep 2013
Lancashire
Received 12/ 9 13 Thanks for a very quick delivery,all fit on bike okVery impressed on the quality of everything. Again Many thanks

Michael G
Mon 9 Sep 2013
West Yorkshire
Thank you for your help in getting my part order to me, it will help me a lot as I can fit and use the box straight away WELL DONE

Richard B
Thu 5 Sep 2013
Devon
Hi, just an email yo say thank you for sending my stuff so quickly, it is greatly appreciated, please also thank the lady in the givi department.

Duncan M
Wed 4 Sep 2013
Lincolnshire
Received products in good order and in great time, have 2 wonderful Moto days weather wise ahead, so many thanks for the prompt service, made my day really!!

Tom W
Thu 29 Aug 2013
Cheshire
Just a little note of thanks for getting my tank lock to me so quickly

Ricky O
Fri 23 Aug 2013
London
The top box, inner bag and mount arrived yesterday. Everything looks perfect so I'm looking forwards to getting it all mounted. Once again thank you for the excellent service provided by yourselves its been appreciated. Kind regards,

Ricky O
Thu 22 Aug 2013
London
Thank you for the information, dealing with Motorcycle Planet has been a pleasure.

Ian G
Wed 21 Aug 2013
Dumfriesshire
Many thanks, I do appreciate your help with this situation and service from Emma has been brilliant. I hope we can do business in the future.

Morgan J
Tue 20 Aug 2013
London
Thanks for coming back to me - really appreciate your time and effort sorting out the template / picture, gives me a much better idea of how the laptop will fit. Great service. A quick question though about the models - is there a specific reason i'd need to go for the E370, over the E340? When I look at the dimensions on the site the two models are extremely similar in size, except the E370 is a bit taller (and half a cm narrower)? Is it because the laptop sits further down in the base when placed in the E370? As the models have such similar dimensions I was wondering why it might not fit so well in an E340. Many Thanks!

Joe S
Fri 16 Aug 2013
Tyne and Wear
Thanks for the reply - I understand now. I do already have the monorack arms and top box (order came yesterday and is now fitted) and want the pannier rack to use in conjunction with 1121FZ so i will need to buy only the PLX1121. I understand now that the part I quoted is referring to a separate kit and not the rack arms which I have. I think I got confused as it consists of the same numbers though with different letters. Thanks, Joe
PS I put the link to your site on the CB500 forum as there are allot of people on there who have been waiting for these to come out: http://www.cb500x.com/index.php/topic,173.0.html

Raymond M
Wed 31 July 2013
Kirkcudbrightshire
Thats fine Emma, please do (add my comments to your testimonials page), i have ‘liked’ the facebook page as well... many thanks again Raymond

Raymond M
Wed 31 July 2013
Kirkcudbrightshire
Hi Emma, Thank you again for getting in touch and verifying things over the top plate, i really appreciated that little bit of extra customer service and just wish there were more people willing to do this. If there is any way i can leave feedback somewhere just say i would be more than happy to. Huge thanks again.

Mike D
Tue 23 July 2013
East Sussex
Delivered today and very pleased with your service and the kit. An Allen key thrown in would have been helpful! Thanks.

Pat C
Thu 18 Jul 2013
London
Thanks Emma, you're a star.

David L
Wed 17 Jul 2013
West Yorkshire
Many thanks for your excellent service, the monorack arrived the day after I ordered it.

Dan T
Mon 15 Jul 2013
Oxfordshire
Thanks for that. Definitely going to recommend you guys to all my friends.

David H
Wed 10 Jul 2013
Leicestershire
Thanks, Emma, you’re a star! I’m so impressed with your help I shall be placing another order soon. Many thanks,

Stephen O
Thu 13 Jun 2013
Midlothian
Many thanks for my recent order of one Givi E27nmal topbox & silver range soft side bags & racks to fit same. Everything fits fine & dandy. Quick service from your site, fast delivery & well packaged, keep it up & hope to deal with you again!!

Ian K
Wed 12 Jun 2013
Glamorgan
Emma - that's amazing! The tank lock bag has just arrived - thank you very much for all your help. I've posted a message on Facebook, but am not sure if it's turned up......perhaps you could let me know some time - I may have to re-send it.

Christopher T
Tue 11 Jun 2013
Staffordshire
Emma, The replacement part has arrived to replace the damaged one, The box is a lovely addition to the bike it traveled well to France! I would like to thank you for your help with the order.

Mands G
Wed 5 Jun 2013
Hampshire
Hi – Just a ‘quickie’ to say thank you so much for your customer service. I received the top box, blue panel and back rest today, have put them all together and they are brilliant!

Jeanette L
Fri 31 May 2013
Surrey
Just thought I'd let you know that I've decided to order the 780FZ part from your store. My husband recently purchased a rack and it had arrived promplty and we are using it on our bike now, so I'd just like to say that we really appreciate the prompt service from your store/website. Thanks

Greg B
Thu 30 May 2013
Cambridgeshire
Delighted to report the kit showed up yesterday - thank you. It took exctly one hour start to finish for me to fit it which included making and rectifying one mistake! The picture was a little unclear as to whether the wee bracket that supports the trim below the seat went under or over the main bracket and I chose the wrong option. Moving on - I'm really pleased with the whole thing. The brackets look good, the box is well made and it works exactly as I wanted. Thank you so much for your help with this. I look forward to getting the inner bag when I get back from France.

John S
Fri 24 May 2013
Avon
Hi! I would like to say a big thank you to you all, my Givi inner bags that i ordered from you yesterday afternoon have just arrived, i really didn't expect them to come so soon, ( great service.) Once again many thanks.

Derek K
Thu 23 May 2013
Perthshire
thanks - received and pretty much fitted. Looks like a superb quality product - thanks !

Greg B
Tue 21 May 2013
Cambridgeshire
Many thanks Jonathan. I remain impressed with your service!

Don D
Thu 16 May 2013
Dublin
I received the order today and everything look great, obviously the delay was not as long as expected, thankfully! I just wanted to say thanks for your help and for keeping me up to date with everything its much appreciated. Delighted with the order.

Graham C
Thu 16 May 2013
Nottinghamshire
Dear Emma, As ever, you provide a great service.Thank You !

Martin G
Wed 15 May 2013
London
Many thanks. It's a shame that we could not complete the sale this time, but I would not hesitate to use you again, as both this time and previously I have appreciated your keen prices and great customer service. Keep it up!

Pat H
Tue 14 May 2013
Gloucestershire
Thank you very much for your prompt and efficient service. I would highly recommend you to anyone. I received the Givi tank bag today and am delighted with it. Thanks again

Mark B
Thu 9 May 2013
Oxfordshire
Emma, you are a star. Everything I ordered was delivered yesterday.Will definitely use Motorcycle planet again. Many thanks once again.

John A
Thu 2 May 2013
Warwickshire
Thanks Jonathan. I put through an order for a top-box and accessories this afternoon. Thanks to you and Emma for being so helpful, understanding & approachable. Ordering things on the Internet is a bit of a lottery, & it makes a big difference to feel there are real people at the end of the phone. I will definitely recommend you to my friends.

Kimberley F
Thu 25 Arp 2013
Greater Manchester
I have just received both of my orders. Thanks for the quick delivery.

Steve B
Thu 25 Arp 2013
Kent
Just a quick note to say that all the gear arrived safely yesterday as promised. All fitted and working. Can I say thanks to you and City Link for a very helpful and pleasant transaction.

Nick J
Mon 22 Arp 2013
Middlesex
thanks for swift delivery of the Givi plate. Fits fine. Good to go ! thanks again.

Dave E
Thu 18 Arp 2013
Merseyside
Thanks for all your help & the excellent service, Bag has arrived this morning.

James O
Mon 8 Arp 2013
Leicestershire
That's fine. thanks for that good service. I thought I would be waiting longer for it to come. nice one

David K
Fri 5 Arp 2013
Wiltshire
Many Thanks. I’ll let you know when I’ve done a write up on M/C Planet on Bigbikemad.

Frank J
Wed 3 Arp 2013
Cheshire
Thanks for the excellent service and fast dispatch, it's greatly appreciated.

Mario G
Wed 27 Mar 2013
West Glamorgan
hi there folks this is Mario from Swansea south wales. thank you for the prompt delivery of my givi top box rack. came to day and I fitted it today / thanks again.

Karrol S
Fri 22 Mar 2013
Northamptonshire
Just a short note to let you know my bag arrived yesterday and that I am delighted with it. It fits in the gap on my Aprillia SRV 850 perfectly, couple of velcro strips to stop it moving and we are sorted. Just hope the weather improves now as am off to Lake Constance in Germany in four weeks. Many thanks.

Jerry W
Thu 21 Mar 2013
Devon
Thanks everso, received today, and fitted. Just one little mod., but apart from that fitted great, and looks good to. Ready for our break to the Cotswolds at Easter. Thanks for service, will recomend,

Gordon D
Thu 21 Mar 2013
Kent
Brilliant will certainly recommend your company and buy some more bits.

Stephen A
Wed 13 Mar 2013
Staffordshire
Just a few words to say what a great buying experience you have provided, excellent product and a first class delivery service.

Mark C
Wed 13 Mar 2013
posted on Motorcycle Planet's FB timeline
Fantastic service, great products and prompt delivery service.

Paul Van G
Thu 07 Mar 2013
Wiltshire
Hi Emma- the Givi bag arrived today. Great product & great service, thank you!

Mark Mc
Thu 07 Mar 2013
Staffordshire
Received my Givi Top Box, its bloody great, thanks for excellent service, happy motorcycling.

Pat T
Fri 15 Feb 2013
Northamptonshire
Hello people at Planet,
I'm not sure if this is correct procedure, but I would like to thank you for your exceptional good and remarkably fast service with my recent order. SUPERB. Cheers to all concerned.

Bill R
Wed 6 Feb 2013
West Sussex
Item received this lunchtime. Thank you very much, I'm impressed with the ease of my transaction with you,

Colin B
Tue 5 Feb 2013
Hertfordshire
OK will do - I will certainly pass on your details to other members wanting any Givi equipment.

Nick C
Tue 5 Feb 2013
West Yorkshire
Thank you for dealing with it so quickly.

Glyn B
Fri 1 Feb 2013
Avon
just a note to say how pleased i am with my givi v47nt top box..and to thank you for your prompt delivery and great service.......looking forward to dealing with you again......once again ,thanks guys!.........

Sarah H
Wed 30 Jan 2013
Lancashire
Hi, we received the top box rack and are very happy with it. I just wanted to commend you for the great communication I received from you whilst we were waiting for the item to come into stock. So thank you! P.s fantastic ostrich!

Tony R
Sat 26 Jan 2013
Wiltshire
Hi there, just to let you know my box arrived yesterday as promised Fri 25/01/2013, and its perfect, I fitted it to the bike today, and all is well. Thank you so much for a brilliant service and if I need anything else or anyone asks me about Givi I will point them in your direction.

Terry A
Wed 23 Jan 2013
Merseyside
Thanks for letting me know. Will you thank Emma for all her help too.

Ian K
Wed 23 Jan 2013
Glamorgan
Excellent - will thoroughly recommend Motorcycle Planet for its great service! Thank you,

Tony F
Fri 11 Jan 2013
Essex
Just to let you know the Givi rack & box arrived safely. Good price and prompt delivery, I would buy from you again. Thanks

Nicola M
Wed 2nd Jan 2013
Hertfordshire
Thank you very much, the customer service throughout my order has been absolutely fantastic. Many thanks

Simon L
Tue 20th Dec 2012
Northern Ireland
Thanks for the mail reminder and the telephone message, great customer service, five stars so far. Will recommend to others over here. Now the wait for the courier!

Laurence G
Tue 11th Dec 2012
Wiltshire
The parcel has arrived safe and sound and I wanted to say a very big thank you for a truly excellent job. You had obviously taken a lot of trouble in wrapping it so well and getting a replacement very quickly, so many thanks to you again. May we wish you and yours and all at Motor Cycle Planet the compliments of the season and a very successful New Year. with thanks and regards

Jason K
Fri 27th Nov 2012
Ireland
No problem. That's a great service you offer to ensure people do not have problems. I had to attend to something in work just before I processed the payment. So far I am impressed with the prices and the service I have received without even speaking with anybody. I hope to buy the side cases and fitting kit in the new year. I was over at the NEC bike show on Saturday and GIVI have a stand there, Tony was very helpful but they were not there to sell any products. The contacts he gave me for Ireland were no help. Your website is great and I had used it for pricing a month or so back. Sorry for going on but I do feel its necessary to give positive feedback to any business when it's deserved. Too many people focus on only giving negative feedback. Have a good day.

Tony L
Fri 23rd Nov 2012
Wiltshire
Just to say thanks for a great order turnaround - it arrived with me yesterday. Perfect timing to fit this weekend!

Don M
Fri 22nd Nov 2012
Surrey
Just to let you know my items arrived this afternoon. Very good service from you and the other person I spoke to (sorry didn't catch his name) - so thank you both very much.

Jim W
Fri 21st Nov 2012
Derbyshire
thanks for the really good coustomer service. will be using you again.

Benjamin B
Fri 9th Nov 2012
Surrey
I just wanted to say thank you for providing a very good service. I spoke to a woman, Emma, who was extremely friendly and helpful, facilitating my order. I was also very impressed with your website, specifically the technical information on the parts. I would be pleased to recommend you, and it's nice to receive such good customer service. Thanks again,

Roland P
Thu 25th Oct 2012
Middlesex
All sorted out and the rack fitted to the bike. I've also had notification of the refund. Thanks very much for your help, I'll be recommending you.

Paul W
Wed 18 July 2012
Gloucestershire
Just made my third purchase from Motorcycle Planet, and yet again the service is second to none. I stupidly left ordering a Givi inner bag until four days before I needed it. Emma couldn't have been any more helpful if she tried, and I had it in plenty of time! Its a shame she isnt organising the Olympic Security....! So. if you are reading this, you dont need to look anywhere else for Givi, prices here are great and the service will not be bettered.

Mary S
Sun 15 July 2012
Wiltshire
Hello Emma, the plate fits my existing top box and I have been told that it can be sprayed with something professional so I will keep the lot. Thank you so much for your help the other day.

Mark M
Wed 11 July 2012
Lancashire
I purchased some Givi pannier rails from you, can i say i was very impressed with the service from order to delivery, well packaged and kept informed of the process via email through to delivery date. thank you very much. mark.

Derek M
Mon 2 July 2012
Gloucestershire
Many thanks for the very speedy service. Have a mate who is looking for a box so I gave him your details, once again many thanks.

Barber S
Thu 21 Jun 2012
Shropshire
Just to let you know the parcel was successfully delived so well done on your part and thanks for all your efforts.

Ash L
Mon 18 Jun 2012
Wiltshire
Thank you ever so much for your fantastic work - one happy customer you've made me!

John A
Thu 7 Jun 2012
Surrey
Arrived - all good. Thank you - great customer service.

Rob R
Sat 2 Jun 2012
Kent
Just wanted to say thank you very much for the panniers and top rack I received on Friday. Couldn't believe how quick they came!

Steve C
Wed 30 May 2012
London
Thank you very much for your mail and also for organising such a prompt despatch.

Simon M
Fri 25 May 2012
Cambridgeshire
Rack arrived today, great service!

Julian B
Fri 18 May 2012
South Yorkshire
Great customer service so will keep you bookmarked and have already recommended you to a few mates.

Andy B
Tue 15 May 2012
Derbyshire
Very pleased with both the bad and the service, thank you.

Alan Q
Thu 10 May 2012
Kent
I wanted to let you know how much I appreciated your efforts to keep us informed about the delivery, it made all the difference.

Neil P
Wed 9 May 2012
Hampshire
I must say that I am very impressed with how well your company has dealt with my order. I will definitely consider using you again for future purchases.

Andrew M
Fri 4 May 2012
Lancashire
Fitting kit arrived today. Took me by surprise I must say. My european trip is on again! Thank you for all your help. Great Service. Much appreciated.

Derek F
Sun 29 April 2012
Lancashire
just to let you know my order has arrived and is now fitted to my bike. Once again many thanks for your emails regarding my purchase.

Lisa L
Tue 24 April 2012
London
Just a quick note to say a huge thank you. My new luggage arrived yesterday in plenty of time for my trip and your recommendations were spot on - thank you for your patience going through all the options during my nearly hour long phone call and for the after sales care too! I have recommended your site to a few of my biker friends! Absolutely delighted. thank you

Andy L
Mon 23 April 2012
Hinkley
Thanks for all your help with Givi. The parts they sent fitted great. The service and the products I have had from you guys has been fantastic. So once again thanks.

Alan C
Mon 23 April 2012
Inverness-shire
The replacement kit arrived today and the box is now fitted with a functioning red brake light! Many thanks for your swift service.

Daryl R
Thu 19 Apri 2012
Berkshire
I'll also point out to you that your customer care is next to none

Barry M
Mon 16 April 2012
Folkingham
May I just say your service was second to none; I am very pleased with my items and the fast delivery. I would not hesitate to use you in the future. Thank you.

See-kiu T
Thu 5 April 2012
Leatherhead
Thanks for the response, everything all received today. Excellent service! Thanks again for all your help. Have a good Easter break!

Anne T
Wed, 4 Apr 2012
Wath-on-Dearne
thank you for your quick delivery i was kept informed about my rack all the time

James R
Fri, 16 Mar 2012
Fraserburgh
Hi, just to let u know, fitted the parts, top product, excellent service, cheers

Verna E
Tue, 6 Mar 2012
Horning
Emma, Just to inform you that the topbox arrived today and appears to be perfect (not had the chance to fit it yet!!). Just thought I congratulate you on your excellent customer services with regards to keeping me informed of my order. Will be sure to recommend you and to use your services again sometime. Many thanks

Patrick G
Thu, 1 Mar 2012
Helsingborg, Sweden
I would like to thank you for a quick response and good service. I look forward to the delivery and installation on my MC

Lorcan B
Fri, 29 Feb 2012
Hello Jonathan, Thank you for your enquiry, I did try to complete the payment but was unable due to a technical fault with your system, however I did call and managed to get the order placed and paid for. I look forward to receiving the ordered items in the coming days, may I also compliment your phone service. I will be sure to shop with you again and recommend your site to my friends.

Christopher W
Fri, 24 Feb 2012
Fareham
Hi Emma, My order arrived today, thank you for such a prompt and excellent service ;-)

Jamie T L
Thu, 23 Feb 2012
Norwich
Excellent service! Thank you :)

Max T
Sun, 19 Feb 2012
London SW12
Thank you so much for such a rapid response. I honestly didn't expect a reply this evening and Thank God I now know that I don't have to replace the whole box because of a snapped key. I shall buy the keys ASAP. Once again, thanks Jonathan.

Scott W
Tue, 14 Feb 2012
Keele
Thank you very much indeed Emma. It really is greatly appreciated. This is certainly the best customer service I have received when purchasing online for a very long time!

Paul W
Thu, 2 Feb 2012
Gloucster
Postie just delivered your package. New mushroom fitted and all ok! Huge thank you to you and Givi. I will be posting on www.f650gs.co.uk highlighting the great service and recommending you to anyone who needs Givi.

Paul W
Tue, 31 Jan 2012
Gloucster
Wow, that’s fantastic! Thank you very much! Another example of your excellent service, you sorted out my Trekker, mount and screen for my G650GS a few weeks ago.

Paul W
Wed, 11 Jan 2012
Gloucster
Happy New Year. Thank you for sending the Givi rack so quickly. I know you've been snowed under. Thanks again.

Peter D
Tue, 13 Dec 2011
Colorado
Thank you very much for your support and helping out with the packing, I'm sure that James will appreciate it while he's flying half way around the world. Have a Merry Christmas and Happy New Year.

Les B
Fri, 6 Dec 2011
Hayfield
Many thanks Jonathan. Your after sales service has been excellent. I can now have the racks repainted. i can also recommend your company to our friends in the local biking clubs in our area with confidence.

Andy D
Fri, 6 Dec 2011
Sheffield
Many thanks for the very quick reply. I would be most grateful if you would send the straps out as per your kind offer. Is it possible to buy the document holder from your website? Thank you once again for your excellent customer support.

Richard
Fri, 3 Dec 2011
Just to let you know, I fitted the two locks this evening, a fiddly job but easy enough. Now I have two bikes, two Givi boxes and one set of keys - awesome. Thanks for your help - very happy with the purchase.

Ken W
Fri, 28 Nov 2011
Gillingham
Dear Jonathan, Thank you for your email and the refund which is appreciated. Thanks also to Motoercycleplanet and Emma for the help and understanding with regards the Givi equipment.

Mike B
Fri, 23 Nov 2011
Pembroke
Got this today and it arrived safe and sound. I cannot thank you enough. Checked it thoroughly and all fine. Stored now for installing in spring and I can now sort the secondhand luggage etc. Thanks Emma for initially checking it's availability and then obtaining it for me. Made my winter plan for me.

Mike B
Fri, 18 Nov 2011
Pembroke
Great to get this kit and my thanks to you for your help. Appreciate the advice as you were really helpful when I purchased my monorack for the CBR last year.

Norman S
Fri, 18 Nov 2011
Bolton
Just received my order givi arms and top plate ..Thank you GREAT SERVICE..

Julian N
Fri, 28 Oct 2011
Felixstowe
Hi, I would like to thank all at Motorcycle Planet for the quick delivery and help, especially Emma for the email correspondence while obtaining parts. Its nice to deal with an efficient company nowadays.

Andrew C
Wed, 26 Oct 2011
Buckinghamshire
Just wanted to update as I appreciate the flexibility you have shown and clearly a company that understands your customers needs.

Martin C
Tue, 25 Oct 2011
Edinburgh
Hi Emma, my order arrived today and I have just fitted it to my scooter. It looks great. I would like to thank you for all of your help and advice with my requirements. You have been great to deal with and I will not hesitate to recommend you to my friends should they need any motorcycle / scooter luggage.

Stephen B
Tue, 25 Oct 2011
Poole
Thanks for your excellent service , received goods 24 10 11 , and now fitted , Well pleased !

William A
Tue, 4 Oct 2011
Stalbridge
Hi, Thank you very much, my new back box is now fitted and looks great

George P
Mon, 5 Sep 2011
South Shields
Thank you so much for your help in this, WHAT A GREAT COMPANY !!! I will use your company in the future and recommend where i can.

Antonios K
Tue, 23 Aug 2011
Cyprus
Item received as described, already attached on the motorcycle. Thank you very much for your collaboration, direct replies and help generally. Kind Regards from Cyprus,

Harold R
Thu, 18 Aug 2011
Bury
You're a star. Brilliant service. Definitely coming back

Mark S
Thu, 4 Aug 2011
Marcham
Fantastic! Thanks very much Emma! Brilliant service all round, thanks.......I’ll recommend you guys, definately! All the best

Jon S
Fri, 29 Jul 2011
Cottenham
Hi, I recently purchased a top box and rack from you for my Suzuki gsx750f 2001 model. I'm extremely impressed with your service and was wondering if you would be able to assist me with finding hard Panniers and racking for my bike? Thanks

Charles C
Mon, 25 Jul 2011
London SE5
Thanks again for all you have done and the top box is perfect. Regards

Charles C
Mon, 18 Jul 2011
London SE5
That is very kind of you and much appreciated, I forgot to order the bracket when I first placed the order. I will refer you to all I know as you don't often get service like this. Once again thanks to all

Bob C
Tue, 5 Jul 2011
Cowes
Brilliant service, Thanks for your help and prompt service. Kind regards

Miguel S
Mon, 4 Jul 2011
London NW2
so I have finally been able to fit the kit onto the bike. It's been a real roller-coaster : glad to have experienced it. GIVI UK sent me a second set in order to see if indeed it was the initial set that was faulty, but needless to say, with the same part number, the kit was identical. Thank you dearly for your help - GIVI were, after your graceful input, most helpful.

Simon S
Fri, 1 Jul 2011
London SW1
Just to say I received the panniers yesterday. Thanks so much, they’re great. I’m in the process of fitting them to my bike – did the top box plate and side arms last night. Just the pannier racks now – tomorrow’s job! Thanks again for your help.

Lorant G
Fri, 24 Jun 2011
Derby
I have now everything the replacement and the refund as well. Thanks you very much all you have done, you have a great customer service. I definitely will recommend your site to my friends, and I will buy again as well if I need something. Thanks again.

James McM
Thu, 16 Jun 2011
Ballymoney
Thank you, received order today and are very pleased with the Panniers. Great customer service.

Peter van B
Thu, 9 Jun 2011
Netherlands
What is happening? No more slow postal service? All the stuff arrived today already! Thanks and regards,

John O'L
Mon, 6 Jun 2011
Brighton
Just to say thanks for shipping over the Givi pannier racks for my Triumph Tiger 800. Arrived and fitted which now means i can go places with my luggage.

Brian F
Fri, 27 May 2011
Cambridge
Just to thank everybody for the excellent service I received with my order.

Lagogiannhs X
Thu, 26 May 2011
Kalamata
Thanks a lot!!! if I need to buy any other Givi luggage I will definitely come back to you. Thanks again

Brian W
Thu, 26 May 2011
Croxley Green
Hi, just received my order and wanted to let you know how pleased I am with your service. I would certainly deal with you again and will recommend you to friends. Regards,

Alan C
Wed, 25 May 2011
Cambridge
Thank you for your prompt reply, much appreciated

Ian C
Mon, 23 May 2011
Tipperary
Nothing new about couriers not being able to deliver. We are on the boarder of two counties and this makes it a challenge as to which depot services where we stay. We’re also out in the sticks, directions not straight forward. Had a call first thing this morning and have arranged to meet and collect from the driver, so no problems. Thanks again for helping out, will be in touch again.

Michael B
Fri, 20 May 2011
Pembroke
The givi luggage arrived very safely today - thank you . I very much appreciate your help and really good service. Collecting bike Monday so next week I shall hopefully be a happier man!! Kind regards.

Mark F
Fri, 20 May 2011
Wirral
Received the order through this morning. Thanks a lot for all your help.

Tony C
Thu, 12 May 2011
Bicester
Just wanted to let you know that the box arrived today - very pleased. Thanks very much

Alex H
Wed, 11 May 2011
Bromyard
Just to say that my GIVI PLR692 Pannier Holder arrived yesterday, and is already on the bike with the panniers fitted. Many thanks for your help and assistance. As some one who runs an internet business communication is everything, well done.

Ney C
Mon, 9 May 2011
London SE16
Thank for your professionalism and I'm very happy that I will have my top case tomorrow.

Charlie D
Sat, 7 May 2011
Kirkby Laythorpe
Just a short note to say thank you to Emma who was particularly helpful in fulfilling this order. She was polite, friendly and professional, a fine ambassador for your company and I am grateful for her assistance. I am also delighted with the Givi fitting kit that arrived recently.

Miguel S
Mon, 25 Apr 2011
London NW2
Absolutely fantastic my dear (new) friends over at MCPlanet. Consider yourselves having another customer — and I tell you what : do you have it in stock, and do you offer fitting as well? If so — I will come over tomorrow afternoon around 15.00 and have it all taken care of by your greater selves. Who knows — if you're good and stock cool stuff for the SV1000S, I might even be tempted to purchase more stuff

Karl F
Fri, 15 Apr 2011
Solihull
Thank you for your prompt response and putting my mind at rest. Based on my my recent good experience of Motorcycle Planet, I will be recommending you to friends and ordering from you again.

James C
Fri, 8 Apr 2011
Shapwick
just to let you know that the givi items all arrived safe and sound. rack fits perfect. Thank you for a great service too.

David H
Thu, 31 Mar 2011
South Shields
just a quick note to say how impressed I am with your service, REALLY good!! I will have no hesitation in using or recommending you to anyone!!

Russell C
Thu, 31 Mar 2011
Boyne City
shipped them parts via lightning bolt did ya? ... my old lady had to chase the delivery guy down the road (pretty rural where i live, she noticed him driving past a couple times) seems the shipping company boobed the address, but hey no harm, no foul... thanks for your support! pics & details after install in June...rock on!

David B
Thu, 13 Jan 2011
Huddersfield
Received my givi order today, fitted and ok, thanks for the superb advice and keep up the good work.

Ian D
Mon, 22 Nov 2010
Cradley Heath
HI, Once again thank you for being so prompt in replying by phone and e.mail. I will go ahead then and fix the rack to my bike without the feet supports i am sure that if Givi come back to say i do need them on my R1100RS you will no doubt get some to me. I find your service in this matter has been excellent, I have been very pleasantly surprised after having a great deal of problems in the past with other internet suppliers. once again many thanks. yours, with the usual servile pleasantries.

Mark K
Sat, 21 Aug 2010
Cheam village
Thanks to all at motorcycle planet. I am sure I will dealing with you guys again in the future. Bike looks great with luggage.

Mike B
Thu, 12 Aug 2010
East Grinstead
Thanks for a great service, GIVI 252F rack arrived this morning.

Jason G
Thu, 10 Jun 2010
Leeds
Many thanks for letting me know and re-ordering it.. more than a lot of the motorcycle online retailers I've had experience with recently would have done. I look forward to receiving the order shortly.

Stuart T
Tue, 1 Jun 2010
Caithness
Just wanted to drop you a quick e-mail to thank you for the quick delivery of the Givi E55 Tech case. I received this e-mail from you on Friday and I had the case delivered on the Saturday which, considering the distance, I thought was great. I will certainly look to buy more products from you in the future and will recommend you to my friends.

Michael K
Thu, 01 Apr 2010
London EN5
Got my order today I am very pleased with my givi purchase and your efficiency, many thanks

Aidil A
Wed, 17 Mar 2010
Hemel Hempstead
Hi, I received the E55 top case and fitting kit just now and everything is in good order. Thank you for providing such an excellent service. Once again, thank you.




 


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