Shipping and Returns
We aim to dispatch your items within 5 - 7 WORKING DAYS from the point of order.
Usually you will receive your order quicker than this, but in some cases there may be delays due to special order/back order items. We will always advise you of any issues by e-mail as soon as possible.
Our website is not able to advise you at the point of order on the availability as we not only run an online store but also a motorcycle shop. Therefore our stock level changes continuously. However if your item is not in stock, it is not an issue as we receive a delivery from Givi UK every day. Should you require your order urgently for a particular date or have any other availability queries please contact us before ordering by e-mail: firstname.lastname@example.org or Tel: 020 8368 8388.
When you place your order with us you will receive an e-mail to confirm that your order has been placed and that it is being processed. Once your order has been picked, packed and dispatched, you will receive another email confirming that your order has been shipped and is on its way to you. You will also receive an email or text from Parcelforce providing tracking details.
By using our website and our services you will agree to be bound by the shipping and returns conditions as stated below.
All our orders are dispatched by a 'signed for' delivery service using Parcelforce as a courier, which require a signature for insurance purposes. It is therefore not possible to 'leave' your parcel on your doorstep, behind the dustbin etc. If no one is in to take delivery Parcelforce will leave a card detailing how to arrange redelivery or collection from their depot.
Should this not be convenient you might prefer to specify a shipping address where you know someone will be in to sign for your parcel - e.g. friend, neighbour or work address. As we email you once your order has been collected by Parcelforce from our store you'll know to expect your parcel the next day (UK Mainland deliveries, except Saturday and Sunday). All items should be received within 1-5 days from dispatch (depending on the destination we are shipping to). If you have not received your order within this time please contact us on 020 8368 8388 or by sending us an email.
At Motorcycleplanet we offer FREE DELIVERY on all orders over £150 delivered to the UK Mainland, £8.95 for orders under £150. For delivery charges to other destinations please see table below: (If your country is not listed, we do not ship there)
|UK Mainland: orders over £150||FREE|
|UK Mainland: orders under £150||£8.95|
|Isle of Wight||£15|
|Isle of Man||£22|
|Isle of Scilly||£22|
When your order leaves our store, you will receive an email or a text from Parcelforce providing tracking details.
You may return/exchange any unsuitable goods to us, whereupon a refund or exchange will be made. The goods must be returned in the same condition and original packaging as received within 30 days of receipt of the goods. If you are not able to meet any of these requirements for return then please contact us by telephone or email before proceeding. Please follow these steps:
1) You will need to create an RMA (Return Merchandise Authorisation) form first of all. You can do this by logging in to your account on our website http://www.motorcycleplanet.co.uk/shopcustadminlogin.asp , click on the 'review previous orders' link and then select the RMA link next to the relevant order. Once you have completed the form you will receive an email confirmation of your RMA request.
2) Package the goods for return. Please ensure if you are returning a kit, that all parts are included. If any nuts, bolts or hardware are missing then we cannot refund/exchange for the full value of the item. In the parcel, please include either a print of the RMA form or your original order details with a note of the reason for return. In case of any query once the goods arrive, please make sure you include a contact telephone number, otherwise this may delay processing your return.
3) Send the package to the following address:
First Line Motorcycles Ltd
462-464 Bowes Road
London N11 1NL
Please note: You will be liable for the return carriage costs unless goods are faulty or damaged. In this case Motorcycle Planet will reimburse postage to you up to a value of £10. In both cases you will be responsible for the goods until they arrive at our shop. Once the goods are received, we will exchange the item/s or refund the cost of the item/s returned (not including carriage costs) as requested. If you wish to exchange an item for one of a different value then you can request a refund for your current item and order the new item in the meantime, which will cut down on your waiting time for the new item.
If you have any queries regarding this process please contact us, quoting your Order Number, by email or by telephoning 020 8368 8388.