Testimonials
Our customers depend on us to provide exceptional customer service. We do our best to meet and exceed their high standards. Here's what our customers say about our efforts.
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Asif B |
Thu 14 Dec 2017 |
London |
That works perfectly! It's not so bad as well :)Many thanks for getting it to me so quickly! Asif |
Derek P |
Thu 14 Dec 2017 |
Cornwall |
I just received the rack for the Yamaha. Very much appreciated. Thank you.Having resigned myself to waiting a long time you turned things around and gave excellent service.Yes I will be keeping an eye on your on-line shop, and as and when required I'll be in touch.Thank you again. |
Glyn F |
Tue 28 Nov 2017 |
Middlesex |
You guys are totally a-ma-ZING! Thank you so much :) |
Richard N |
Thu 16 Nov 2017 |
Essex |
I recently bought a Givi top box, monorack & mounting plate for my Suzuki GSX12FA from Motorcycle Planet, with the units duly received within three days. The top box was the usual Givi high quality, but unfortunately the monorack mounting kit received was for a different bike - a mix-up between two similar product numbers. However, following a call to Adam, the process to correct the position was as easy as it gets, with a straightforward courier pickup of the original component and my receiving the correct one, within a couple of days of my call. This is impressive customer service - Thanks Adam |
Peter T |
Mon 06 Nov 2017 |
Lincolnshire |
Just a note to say thank you for the excellent service. I received the rack & top box this morning, and fitted it this afternoon. All is spot on. Is there anywhere you prefer a review to be left? (It will be a very good one). I will certainly use Motorcycle Planet again. Best wishes, |
Steve W |
Tue 24 Oct 2017 |
London |
Thanks Adam. Not blunt words atall! Sound advice, just what I needed. Steve |
David R |
Thu 05 Oct 2017 |
West Sussex |
That's fine, thanks for letting me know. I am not in any hurry. Whilst I'm e-mailing, thanks for a brilliantly clear and informative site. David |
Andrew L |
Thu 21 Sep 2017 |
Derbyshire |
Just to let you know my Givi kit arrived fine, and it's all fitted to my 1200 Bandit. No hassle at all with the fitting.Thanks for your excellent service!RegardsAndy |
Ian D |
Wed 20 Sep 2017 |
West Sussex |
Sir! You truly are a Scholar and a Gentleman. Best customer service I've come across In an extremely long time. Legend!!!Best regards. Ian |
Steve O |
Mon 18 Sep 2017 |
Hertfordshire |
Facebook comment: Great Company to deal with always fast delivery.. |
Brian L |
Wed 23 Aug 2017 |
London |
Thanks Adam.That explains it!I've previously bought two Givi tank lock bags and the fitting kit came separately and as one item.Unfortunately my bike was recently nicked which is why I'm left without the ring!That would be great if you could add one to my order. I'll order it on line as you've suggested.Thanks for your prompt and positive help.Much appreciated.Brian |
Jane F |
Thu 10 Aug 2017 |
Devon |
Hi Luke,Your fabulous, thank you so so soooooooo much, really appreciate it. Whooo hoooo, I’m so excited now! Hahaha. Kindest regards and I hope you have a great day. |
Chris S |
Thu 27 Jul 2017 |
Avon |
Many thanks, all received, very quick service, excellent product, all round very happy customer. Thanks again. Chris |
Colin C |
Fri 28 Jul 2017 |
Cornwall |
Hi Luke,Just to let you know ParcelForce finally got the order delivered (3rd time lucky), arrived yesterday afternoon, now fitted and all is good. |
Kevin M |
Mon 24 Jul 2017 |
Essex |
Just like to say thank you for ur service I'm sorry that I had to cancel my order but this was only due to the time line I had hopefully I use ur services in the near future Yours thankfully |
Donal O |
Mon 17 Jul 2017 |
Crawley |
Thanks a lot for your help and swift resolution Jonathan. |
Jeremy C |
Sat 15 Jul 2017 |
Devon |
Just to let you know the box and fitting kit arrived safely and are now on the bike and the postage refund has been put back on the card. Many thanks for sorting it out. Coincidentally, I bought a new Honda CBX550F from Firstline back in 1983! (ELT135Y), glad to see you are still going strong. |
James H |
Mon 26 Jun 2017 |
South Yorkshire |
I took the rack to my local dealer and they assisted me with fitting it. It took a great deal of effort from 3 mechanics, but they got it on. Some of the bolts look like they are at a dodgy angle, but it's done, so I have no intention of trying to get it off to return it. Luckily, when I upgrade for a new Explorer, I will get the one that comes with givi racks fitted. So that's it now, you are free from me now. No more whingeing emails.Thank you for your patience with me during this purchase. ??Cheers |
Nigel C |
Mon 5 Jun 2017 |
Lincolnshire |
Just a short note to thank you for the delivery of the screen for my motorcycle. It's fitted and vastly improves the wind protection. Many thanks for your help. I will certainly use you for all my accessory needs. |
Thomas H |
Sat 3 Jun 2017 |
Hampshire |
Just wanted to say what a very well worked out solution for a very neat Givi Box rack.Even more so, given that Joymax 250's aren't as common as (muck !) plenty others on the market.Well done, good job ! |
Tony W |
Wed 10 May 2017 |
Flintshire |
Arrived this morning. Very pleased. Thanks. |
Mike K |
Wed 3 May 2017 |
Shropshire |
Thank you very much, may I thank you also for the exemplary way you have dealt with my order despite the fact that neither of us has ended up with anything. |
Courtney H |
Tue 2 May 2017 |
Wiltshire |
Many thanks. Brilliant service from start to finish. |
Matt K |
Wed 26 Apr 2017 |
Northamptonshire |
Thank you very much, really appreciate what you have done. I will contact you as soon as I have the new one fitted to arrange collection. |
Andy R |
Wed 26 Apr 2017 |
Shropshire |
Order has arrived so thanks for your attention and service. |
Ian H |
Tue 25 Apr 2017 |
Wiltshire |
Hi Luke. Hope you're all well at Motorcycle Planet. I'm trying to get my bro to buy a top box from you for hisnew Triumph Tiger.. I told him how good you guy are, so you never know you might have another satisfied customer. All the best. |
Tom R |
Thu 13 Apr 2017 |
Oxfordshire |
Just wanted to drop you a line to say thank you for sorting out the refund for Finn. Also, turns out we have an account with givi, so I've ordered the parts through work. I also want to personally thank you for all the help you've given me with this issue. I know it was givi who gave you the wrong info, so it was great of you to help me as you did. Have a great Easter, mate. |
Tom R |
Fri 7 Apr 2017 |
Oxfordshire |
That's awesome, thank you. Very much appreciate your help with all of this. |
Paul |
Thu 6 Apr 2017 |
Cheshire |
Hi Luke, Items received OK, thank you. Not had chance to actually open them yet (Job for the weekend) but packages are all ok so i'm sure the items inside will be fine too. :o) Thanks for keeping me up to date on the order and sending them out to my work address. |
Mike C |
Thu 6 Apr 2017 |
Isle of Man |
Just to let you know I've received my order. Thanks for getting it away fairly quickly despite the possible long delay. Cheers. |
Ian H |
Tue 4 Apr 2017 |
Wiltshire |
Hi Jonathan. Thanks ever so for the refund. It's been a real pleasure dealing with you guys. I love the V47NN topbox. The quality is brilliant! And it looks so good on my burgundy FJR1300. My missus adores the backrest especially. She will be fast asleep within minutes when we get underway. Cheers and all the best. Ian H. P.S. Can't wait now for the brake light kit to turn up now. |
Louise W |
Thu 30 Mar 2017 |
West Sussex |
I just wanted to say thank you to you. I sent an enquiry about which pannier racks etc I need for a bike I was thinking of buying (Honda CB500X 2016) and you gave me such a clear easy answer. I remembered this and after I had bought the bike and when I finally got the money together for the racks I ordered them last weekend from you. I wasn't going anywhere else because you had been so helpful. And they have arrived today ready for the weekend when my husband and I will be fitting them. Thank you very much for all your help and also for getting them to me before the weekend. All is very much appreciated! |
Darren C |
Wed 29 Mar 2017 |
Avon |
Hi Luke, You're a legend! Thanks for your help, greatly appreciated!!! Kind regards, Darren |
Ian H |
Tue 28 Mar 2017 |
Wiltshire |
Hi Luke. Just got the Top Box and all the other bits today mate. Thank you for your excellent service.Can't wait to get it all strapped to the bike! Cheers. Ian H. |
Derek B |
Tue 28 Mar 2017 |
Lancashire |
Thanks Luke, Just have to be patient. Excellent speed of communication - just as your reviews suggest. Cheers, Derek |
Simon B |
Tue 28 Mar 2017 |
Devon |
Jonathan, Thanks for you swift and efficient service. You'll certainly be the first choice for future purchases. Best wishes. Simon |
Lindsay D |
Fri 24 Mar 2017 |
Greater Manchester |
That’s great, thank you for your excellent customer service – much appreciated.Apologies for mistyping your name by the way! Best Regards, Lindsay |
Colin I |
Wed 15 Mar 2017 |
Tyne and Wear |
Thanks, Luke - your a star! Cheers, Colin |
Neil L |
Tue 14 Mar 2017 |
Angus |
Thanks for the swift response. Much appreciated. |
Adam S |
Wed 8 Mar 2017 |
London |
To Luke, Received and installed the bungs for my givi top box base plate, Thank you very much for the quick and great service, Much appreciated, Adam |
Kevin S |
Fri 3 Mar 2017 |
Derbyshire |
thank you, have used you in the past and will again in the future good customer service is hard to find in this day and age |
Edward S |
Wed 25 Jan 2017 |
East Sussex |
Thank you luke, Appreciate your service / top notch. Look forward to getting my order. Have a good day, Edward |
Richard W |
Wed 4 Jan 2017 |
Lincolnshire |
Thank you very much for the refund. You and your company has been very professional and I realise that Givi are a pain to deal with at times. I will certainly check out your website again the next time I'm after something. Cheers |
Dan P |
Wed 4 Jan 2017 |
Budleigh Salterton |
Thanks Luke, great service :) |
Ray P |
Tue 3 Jan 2017 |
Gloucestershire |
Hi Luke,As I didn't get a quick response and also being on a break I had time to try the 999 possible codes and on the second try 414 opened the offending case.I have 4 top of the range latest Samsonite cases all with similar combination locks with the same method of changing the 000 code and have changed these without problem.Can I respectfully suggest that Givi copy Samsonite and allow the mechanism to be opened from inside via a single screw thus avoiding my problem.I googled this and saw that another customer had the same problem and resorted to locksmith.As a supplier perhaps you can pass my comments on. Many thanks for your offered help and I am a happy chappie as the panniers look fine on my bike. |