Testimonials Page 2

Testimonials - Page 2

Our customers depend on us to provide exceptional customer service. We do our best to meet and exceed their high standards. Here's what our customers say about our efforts.

Paul C
Wed 28 Dec 2016
Just a line to let you know about the fitting kit SR410- KR410 for Kawasaki GTR 1400. In my case I own a 2015 model and this kit does not fit unless you modify the plate under the grab rail, other than that thanks for a great service and a happy new year.

Martin K
Thu 17 Nov 2016
West Midlands
Greetings Luke, Collected item today from Post Office.. perfect thanks very much. Martin

James F
Tue 8 Nov 2016
South Glamorgan
Thanks Jonathan for resolving this quickly, great customer service.

Jeff S
Mon 31 Oct 2016
Thanks for the Givi rack for my cbr500r. didn't think I would get it so quick after your email regarding not knowing when new shipment would arrive from Italy. A first class service from yourselves, you will be my first port of call should I require anything else for my bike.

Bob W
Wed 19 Oct 2016
Hello All, The Givi rack I ordered arrived yesterday and I have fitted it to my bike with no problems thank you for your good service. Best wishes, Bob W

Liam D
Fri 7 Oct 2016
West Midlands
Hi there, my order has arrived and i just want to say thank you for being able to get it out to me so quickly considering all your technical difficulties, i will be ordering from you guys again soon!! Cheers

Colin C
Fri 9 Sep 2016
Just received the replacement panniers just in time for our trip, I can start packing now! JMany thanks for your help in this matter. Have you received any feedback from Givi as to whether the latch was faulty on the previous set? The wife has just taken delivery of a Street Triple and we’re considering getting a second set of these panniers (and frame) for her bike (probably won’t be until next season now). Just a little concerned about the latch security, I suppose we could add a luggage strap as additional security perhaps? Thanks again for your customer care.

Ramiro T
Wed 31 Aug 2016
Hi Luke, That's fine, yesterday I went for another ride 2 up and it really makes a difference for my wife, so as the old saying goes: "Happy wife, happy life". I'll be keeping this one then, again I much appreciate your help on this. I'm very happy with this experience btw, great customer service!!!Please forward this to the man/woman in charge, you guys do a fantastic job.

Clinton L
Sun 28 Aug 2016
Thank you for sending my order so promptly. All have been installed on thebike with no problems, what great kit it is. Lighter that the original equipment and more capacity. Just waiting now to take the bike out for a test ride. Once again thank you for a prompt,efficient service.

Carl R
Wed 17 Aug 2016
Luke, Thank you very much for your excellent service when things went wrong.From the second rack kit you sent I used one bracket and one bolt. Everything else was fine and no need to do complete change. I have put the faulty bracket and bolt back in the second kit and am now ready to get advice on how to return the kit as per your email below.Thank you once again, your quick action prevented a lot of stress and the trip was ace,

Carl R
Mon 8 Aug 2016
That is brilliant, thank you very much. Impressed, Carl

David R
Mon 8 Aug 2016
Luke/Jonathan,Despite not being able to complete the order (not your fault at all), your customer service and communications have been exemplary. I will have no hesitation in using you again, and will highly recommend you to others.All the very best and kind regards,Dave R

Jim W
Fri 5 Aug 2016
Isle of Man
Luke, Just a quick note to say locks turned up this morning and I had time to fit before ferry!!!Thank you so much. Jim

Jim W
Tue 2 Aug 2016
Isle of Man
Luke, That's absolutely fine and I appreciate the extra effort. Great service (as always). Cheers .

Ian T
Mon 1 Aug 2016
Dear Luke, Many thanks for your efforts in resolving delivery problems. Today I received my order and having now fitted my new screen I am delighted.

Derrick K
Wed 27 July 2016
You are a diamond. Thanks for the great service.

Alan M
Wed 20 July 2016
just received my street twin Givi rack from you.Great piece of kit,very pleased. Cheers Alan.

David M
Tue 19 July 2016
Weston super Mare
Many Thanks. Appreciate the information, good customer service.

Brydon I
Wed 6 July 2016
Hi Luke, Thank you for the quick reply and the fantastic customer service. I will be sure to let people know how great a company you are to do business with.

Gwen B
Mon 4 July 2016
Very happy, perfect! Thank you.

Ron K
Wed 29 June 2016
Thank you for your help with this and I will certainly keep you in mind should I need anything in the future.

Matthew C
Sat 25 June 2016
Just wanted to say that both screen and rack have been delivered ok. They have been fitted and look great on the bike. Thank you for a great product and service. All the best Matthew

Andrew G
Sat 18 June 2016
Hi Luke, Thank you - I know its ridiculous for the sake of a small nut/washer but I did try and couldn’t find anything similar – Great customer service :0)

Anthony B
Fri 3 June 2016
David, How can you say thanks for such a great service and a caring person. Sean is overwhelmed by the support thank you :-) Have a great weekend

Garry W
Wed 25 May 2016
Greater Manchester
Thanks for your understanding. I'll have no hesitation dealing with you in future. And certainly will pass on my recommendation. With thanks.

Adrian G
Thu 19 May 2016
I finally sorted out the right bolts to fit the GIVI plate to Honda rack today and therefore opened box, to discover is was a V47NNT as originally ordered - so delighted and all looking good on my CBF600. Many thanks and best wishes

David B
Wed 18 May 2016
Received it today thanks very much it looks very nice on my Piaggio MP3

Adrian C
Mon 16 May 2016
Hi David, thanks for your help and support with the Givi kit! Much appreciated!

Jim W
Fri 13 May 2016
Isle of Man
That's great. I will no doubt find something else to buy from you soon !!! Appreciate the service, thank you. Have a good weekend.

Don G
Tue 10 May 2016
Excellent service from David. Thank you very much. Kind regards.

Dave H
Fri 27 Apr 2016
Hi David, You are a star! … arrived today, all looks good … thanks for your help.

Catherine R
Thu 26 Apr 2016
Givi box rack & backrest have arrived. We have fitted it & are very pleased, thankyou for your prompt service. Mr Robinson.

Gary T
Thu 21 Apr 2016
Tyne and Wear
Hi Jonathan, Thank you very much.Please could you pass on my sincere thanks to David as all my order arrived today and fitted perfectly. Very pleased with the service you all provide and I will certainly use you again.

Gary T
Mon 18 Apr 2016
Tyne and Wear
Thank you very much David! Top man!

Steve H
Sun 17 Apr 2016
Just like to let you know how impressed I am with the Kawasaki Vulcan S Backrest & carry rack I had this week ( Order No. 13225 ). As an ex engineer/mechanic I was really impressed with the quality and engineering of the whole assembly and how well it all fitted together. It looks great ( compared with the horrible thing from Kawasaki ) and matches the colour finish of the bike ( photo's attached ). I may now buy the pannier bars as well! First need to get some miles under my belt, only 30 so far! Great product. Regards Steve H

Steve B
Wed 6 Apr 2016
Hi David I will place the order again later today, Thanks for the help you have been great

Chris A
Tue 5 Apr 2016
That's perfect, I'll order right now. Thanks again for your help David, you've been really helpful.

Jacki K
Tue 5 Apr 2016
You've been great and will be the first place I check when I need something in the future!Thanks, Jacki.

Jacki K
Wed 30 Mar 2016
Thanks, that is just what I needed.I had already set up that in my cart on your web page but is there a way to purchase so that you get credit for the sale? I'm not sure if you work on commission or not but thought you've been so helpful I should at least try to help you if there is a way ;-)If not, I'll just go ahead and purchase online.

John C
Tue 22 Mar 2016
Thanks David, Its been a pleasure dealing with such a helpful company.

Tony S
Sat 19 Mar 2016
I would like to thank David and his team at Motorcycle Planet for their excellent, and professional service, I have recently purchased a Tank bag, Screen, Rack, Monokey plate and V47N Topbox from Motorcycle Planet, all orders have been delivered really quickly, and communications at every step from, purchase to delivery is excellent.I have been using Motorcycle Planet for all Givi products since 2011, and will continue to do so, as well as recommend to others.Thanks guys. Tony S

John B
Fri 18 Mar 2016
Hi David. Just to say that my Givi boxes and frames arrived safely and I am very pleased with them (they were fitted to the bike the day they arrived lol!!) Thank you for your excellent service.

Anthony H
Fri 18 Mar 2016
thank you so much for your time and understanding. Cheers anthony

Colin O
Wed 9 Mar 2016
Just to say that the complete order arrived yesterday, which surprised me a bit bearing in mind the stock issue. So, one super-happy customer! The case is just perfect for what I wanted and looks fantastic with the rest of the bike. Suits it to a "T”. Thought you should know just how happy I am about the order arriving so soon and the kit itself. Brilliant. Many thanks and all the very best,

Robin N
Wed 9 Mar 2016
Many thanks to your staff who helped me with my enquiry. Very knowledgeable and patient with an older person . Yours sincerely Robin N.

Sachin W
Fri 26 Feb 2016
Yup this is sufficient information for me to pick my box.You've been a great help David - thank you.

Roger M
Wed 24 Feb 2016
Hello David,Have decided to keep the 40 litre top case after consideration. Just to say many thanks for the great product, communication and super service. 5 star. Would definitely recommend Motorcycle Planet.

Robert M
Tue 16 Feb 2016
All my parts arrived today.....I'm thrilled with them.....Thank you very much for your time & effort. Won't hesitate to use your shop in future...Thanks again Rob.

Ian H
Thu 11 Feb 2016
Thanks very much for the intel David. Most helpful.Although I haven't decided whether to keep the old girl orgo berserk and get a newer version with all the gear on.If I do decide to keep her for a few more years I'll buy thetop box from you guys.All the very best

Mon 18 Jan 2016
North Yorkshire
David, much appreciated. i have to say that your quality of service is 1st class. i will definately buy from you again

Susan M
Sat 26 Dec 2015
Thank you for excellent service. I ordered this item originally through Amazon and another company, not being familiar with Motorcycle Planet, I received the wrong item and have been trying to get my money back for 4 weeks now. I will definitely order anything direct from you in future. Very pleased, 5 stars!

Ian D
Fri 18 Dec 2015
Just to say arrived today - thanks again - great service :-)Cheers Ian

Paul C
Mon 30 Nov 2015
that's brilliant service. and its this kind of genuine honesty and attitude to providing good service that makes me use you all the time.kindest regards, Paul

Adrian C
Mon 5 Oct 2015
order no 11726 thank you it arrived this morning I will be doing more business with you in the future,regards adrian

David K
Mon 28 Sep 2015
Good evening, Just to let you know order arrived today many thanks for your fast delivery

Pat K
Tue 22 Sep 2015
Hi David, The rack came today and fits the bike perfect. Thanks very much for your help

Martin S
Tue 15 Sep 2015
Received order today, fits perfectly and superb quality product. Many Thanks

Alan L
Tue 25 Aug 2015
West Sussex
Just to confirm my address Is correct, what superb service, thanks. alan

Jeff D
Thu 20 Aug 2015
Thank you. Great customer service -much appreciated :-)

Keith N
Fri 26 Jun 2015
West Yorkshire
My order arrived today.Thank you very much for your prompt service.Regards Keith

Bob T
Thu 25 Jun 2015
West Midlands
Hi David, Just to say, my item arrived today and fitted this evening. Thank you, well pleased. Cheers, Bob.

Kevin B
Thu 18 Jun 2015
Hello there. Just to let you know I have received the order for my givi top box and rack etc today. I am very pleased with the service I received and look forward to dealing with you in the future. Regards Kevin.

Maria L
Thu 18 Jun 2015
I just wanted to thank you for your help in relation to my recent order. I would be very happy to shop with you again.

George M
Sun 3 May 2015
Ordered my top box and brackets, within 3 days they were here . You gave mea nice big box every thing was there nothing missing everything perfect.Great product. Thanks .

Matthew Y
Wed 22 Apr 2015
North Yorkshire
The rack arrived today and is now fitted to the bike, just in time for my tour tomorrow.Thanks for sending it out in time - much appreciated.

Jon M
Fri 17 Apr 2015
I've just used this company for a complete set of Givi luggage for my 2007 Suzuki GSR 600 , and cannot recommend them enough,even when I had told them that I may have damaged a part fitting it they sent me a new one completely free of charge absolutely brilliant 5 stars,don't go anywhere else for your luggage,thank you David,you know who you are.

Simon H
Fri 17 Apr 2015
thanks, arrived safely and what a nice piece of kit - fitted very nicely.

Walter R
Fri 10 Apr 2015
All good, I did receive the confirmation which did not end up in the junk folder. thanks again for your assistance.

Holly S
Mon 30 Mar 2015
Thank-you very much Jonathan. I will certainly consider you for future requirements as your customer service has been excellent.

Paul C
Sun 22 Mar 2015
Hi David. Just a quick line to say thank you. I got the replacement lock Saturday morning and managed to drill out the old one and replace it. Box is now fitted to the scooter and it's spot on to what I needed. Thanks again for all your help. .

Alan S
Wed 18 Mar 2015
Thank you very much for all your help on this. Find attached details of which you have asked. I look forward to doing business with you guys again. You have all been a real pleasure.

Mark S
Tue 17 Mar 2015
That is great. Thank you and thanks again for all the help with the luggage. The grab handles arrived this morning and I am sure you'll be pleased to know that my luggage is now fitted! I am looking forward to getting out on the bike for my planned trip this weekend.All the best

Paul C
Wed 1 Mar 2015
That's great David. Thanks for the fast replies.Great service. RegardsPaul

Laurentiu G
Wed 4 Mar 2015
Hi , did get my stuff today , perfect condition great quality , thanks a lot !

Stephen H
Mon 2 Mar 2015
Just to let you know I received my order today, no. 10031, and that I am very pleased with the items plus with the service you provided. Thank you.

Tony P
Fri 27 Feb 2015
Thank you, my Givi Bag arrived a few minutes ago,

Anthony O
Fri 27 Feb 2015
Mid Glamorgan
Thank you for your excellent service, screen arrived this morning. Extremely well packaged. Will most definitely be using you again hopefully in the not too distant future,

Frank J
Thu 26 Feb 2015
Greater Manchester
Thank you. Would you please pass on my thanks to David also. I would like to compliment your company for the excellent customer service and communication. I have made several purchases now and have been extremely satisfied. I am on a couple of scooter forums and I will be posting a recommend for your company. Once again many thanks.

Mick S
Fri 13 Feb 2015
Hi David, the Panniers have arrived, everything is spot on, thanks for your superb service, the others are waiting to be collected.

Kieran W
Tue 10 Feb 2015
I'd like to thank you guys for keeping me in the Loop regarding my order of a PLX rack to fit my Yamaha FZ6S2. I totally appreciate low stock held up the order of the 351kit but you kept me in the loop and shipped it for next day delivery once it was received. Top service, 5/5

Andrew H
Fri 23 Jan 2015
All sorted thanks. ordered parts with yourself this afternoon, very pleased with your service and again thank you

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For technical advice call:
020 8361 5151

Mon to Fri 9 am to 5 pm

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